Terms and conditions
Please read these terms and conditions which apply to the provision of my services.By making an appointment, you are agreeing to the following terms and conditions.If you are unable or willing to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
Free initial consultation
You may be offered a free 20 minute initial consultation. No therapy will be provided during the consultation.The purpose of the initial consultation is to understand your presenting issue and to see if it fits into my scope of practice.During the initial consultation I may advise an estimate of the number of sessions required to deal with the presenting issue given the information shared at that time. Some issues can be overcome in one session, whilst deeper rooted issues may require 2-3 sessions. Estimates are a rough guide and are subject to change.
Booking and payment
All payments are required in full in order to confirm the booking via the online booking system. It is your responsibility to pay the session fee in order to confirm the appointment booking.
Cancellation and rescheduling
If you need to cancel or reschedule your session, please provide as much notice as possible.Notification must be made via email at least 48 hours prior to the session.
Refunds
No refunds will be issued for cancellations made within 48 hours of the session. Session fees are for my time and professional expertise and are not a guarantee of a successful outcome.Therefore, no refunds will be given for any sessions where you have attended and paid for the session.Where a package of program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after a deduction of the full standard session fee for any sessions you have attended
Session fees.
All session fees are clearly displayed on the ‘services’ page and via the online booking link. There are no extra charges for each program other than stated.My professional fees are subject to review and may increase from time to time.
Payment methods
Payment may be made by the secure online booking system via debit/credit card.
Contact between sessions
Any contact between sessions will be via email or zoom during my scheduled office hours. Any messages outside of my scheduled hours will be dealt during the next business day.
Medical and psychological conditions
I may ask questions about your medical history to establish any medical contra -indications to treatment. This will also help to assess whether your health is affecting or being affected by the therapeutic goals you wish to achieve. Please update any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care from any medical, healthcare or therapy practitioner, e.g GP, Psychologist, Psychiatrist, or Counsellor, you may. be asked to seek their permission before any therapy can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis or are bi-polar.
Age restrictions
You must be at least 18 years old to participate in online sessions.Clients under the age of 18 must be accompanied by a parent of guardian and will be seen in-person.
Attending your sessions
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible.I will do my best to make a full session available, however as the ability to do this will depend on bookings after your session ,this cannot be guaranteed.
Recordings
Any recordings provided should not be listed to whilst driving, operating machinery or undertaking any other activity that may require concentration.Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
Outcome of sessions
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). However I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. You agree to listen to your recording for a minimum of 21 days as part of the ongoing therapeutic process.
Standards of behaviour
During the course of any therapy sessions I will treat you with respect and not abuse the trust you place in me.I will use best practice at all times in our mutual interest.In return , you undertake not to harm yourself, or any other person, including me, or any property belonging to me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor.If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent behaviour, I will cancel the session and may refuse to see you for any further sessions and without refunding any payment already made.
Confidentiality
All contact including sessions, telephone conversations, zoom calls and emails will be conducted in confidence and may. be recorded.Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances.
1) Where you give permission for confidentiality to be broken.
2)Where I am compelled by a court of law
3) Where the information is of a nature that confidentiality cannot be maintained, for example;
-The possibility of harm to yourself or others exists
- In cases of fraud or crime
-When minors are (under 18 yrs old) involved
4) Where referring a GP or other healthcare professional requires a report. A copy of the report will be available on request.
Liability, indemnity & Governing law
Under no circumstances will Lisa Donnelly be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitations lost profits, lost revenues, or similar economic loss),whether in contract, tort, or otherwise, arising out of the advice or information provided to you during the professional services provided by Lisa Donnelly Therapy. In addition, you agree to defend, indemnify and hold Lisa Donnelly harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales.You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.
Terms and conditions updates
These terms and conditions are subject to revisions without notice.Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
Data Protection
For the services provided, your personal data is collected, processed, used and stored in accordance with the Privacy Policy Provided on this website.By making a booking ,you signify your acceptance of this Privacy Policy.If you do not agree, please do not book a session.The terms of tis Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
Concerns and complaints
If you have a concern or complaint regarding your therapy, please discuss this with me in the first instance and I will endeavour to resolve the issue. You can contact me via email - lisadonnellytherapy@outlook.com
Statements of understanding
By proceeding to book a session, you agree by these terms and conditions. You also agree with the statements below.
I confirm that I have been advised by Lisa Donnelly the scope of the therapies that is provided and give my full consent to receiving therapy from Lisa Donnelly.
I understand that results may vary from person to person and the agreement by Lisa Donnelly to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Lisa Donnelly either in person, via email, message or online is not a substitute for medical, psychological or psychiatric treatment.If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that if advised by Lisa Donnelly prior to or following any therapy sessions, to seek medical approval,I will consult with my GP, hospital consultant and /or other healthcare professional and gain the appropriate written approval for Lisa Donnelly prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time and agree to the cancellation policy.
I understand that my level of commitment and motivation is vital to the therapy process and I agree to participate to the best of my ability at all times, including making good use of any therapeutic suggestions and listening to my recording for at least 21 consecutive days.
I have accurately and truthfully answered and questions and provided background information during the initial consultation/and or first therapy session and will continue to do so during any subsequent therapy sessions.
Confidentiality
By proceeding to book a session with Lisa Donnelly, I consent that Lisa Donnelly may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk, if you as a client is are in imminent danger to yourself or others; or if a subpoena of records has been requested.
By proceeding to book a session, you also understand that, at any time Lisa Donnelly may discuss aspects of your case with other colleagues keeping your full name and identity completely confidential always, unless you have given permission otherwise.
If you do not agree with any of the Terms and Conditions mentioned above, please do not proceed to book a session with Lisa Donnelly @ Lisa Donnelly Therapy.Privacy Statement
This is to inform you what data is collected from you and what the intention is to do with it.
What data do I keep and why do I need it?
Name and age – this is basic information that helps me get to know you.
Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.
Next of kin/medical professional’s details – If I was worried that you were at risk then I may need to contact your next of kin or medical professional, if I can. I will let you know when/if I am going to do this.
Session notes – I keep brief notes of our session(s). Session notes are stored in a lockable cabinet.
Will I share your data? And if so who do I share it with?
There are some companies that some of your data may be shared due to the tools we use for the business. These include: Microsoft, Google, Zoom, Square space, Meta.
I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at harm or risk of harm, I may have to pass this information on. I may also discuss your case during supervision, but I only use your first name.
How will I store your data?
Your data is mainly stored as hard copy in a locked filing cabinet. Immediately after the work is finished, I may transfer the data with your initials to my password protected computer.Your phone number(s) may be kept in my business mobile phone with your first name and last initial. Only I will access your information.
I will keep your details and session notes for the time required by my insurer (currently 7 years).
After this time, any document with your personal information and delete your phone number out of my mobile phone will be destroyed.
Consent
By proceeding to book a session :
1)You agree to the terms and conditions available @ Lisa Donnelly Therapy LTD.
2)You consent to your data being used as set out above.